FAQ

SHIPPING

Free shipping To Canada and USA. All unused items may be returned risk-free within 30 days of delivery.

Orders are usually processed and shipped within 2-4 days after purchase. You will recieve a tracking number once your item is shipped. If you do not receive it after 5 days please check your spam folder or contact us at here



Please view the item descriptions for details on shipping time. Some item have shorter delivery time then specified below.

For Canada and USA shipping please allow 3 - 15 Days and 6 - 18 days for international orders.

Due to the pandemic shipping time could be longer.

No, we offer standard shipping to Canada, USA, Australia, New Zealand, United Kingdom, France, Spain, Netherlands and Germany

** Please note: some Items are shipped to USA residents only. Please view the items product page for details.

During checkout please confirm that the provided shipping address is correct. We can not be held responsible for products shipped to the wrong address due to customer input errors.

Yes, all customers will receive an tracking number 2-5 days after placing their orders. Please check your spam or promotional inbox if you do not recieve it.

You can track your order on our website under the TRACK ORDER link in the menu. Some tracking numbers may take a couple days to be updated..

RETURNS

All unused items may be returned risk-free within 30 days of delivery.

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment.

Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Yes! Simply return the new, unopened items to us within 30 days of delivery and we will be happy to issue you a refund. For returns please contact us at: orders@shopmodernamenities.com for instructions on where and how to return the item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item 

Depending on the severity of the damage, we may require items to be returned to us or we may organize and send you a replacement. Before a refund can be processed, we may ask for photographic evidence upon evaluation.

For defective or damaged items, we will cover the cost of the return. Damaged or wrong item must be reported to us within 7 days of delivery.

OTHER QUESTIONS

If you have anymore questions please contact us here

All inquiries or concerns can be forwarded to orders@shopmodernamenities.com or you can contact us via chat or contact form.

We accept all Major Credit Cards (VISA, Mastercard, Discover, AMEX) Apple Pay, Google Pay, Shop Pay, Sezzle and PayPal.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction

Please click here to contact us.